Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request an estimate, schedule a service visit, or request a callback:

• Contact details: Your name, phone number, and email address.
• Property details: Your physical service address where work is requested.
• Company details: Company name and your role (for commercial services).
• Technical details: Details of your HVAC issues, service preferences, and best times to call.
• Attribution tags: Marketing identifiers (UTM source, medium, campaign tags, and Gclid) to help measure our Google Ads and marketing campaign performance.

2. How We Use Your Information

We use the collected information solely to perform standard business operations:

• To contact you and respond to your callback or estimate request.
• To schedule service visits, diagnostics, or repairs.
• To coordinate the delivery of certificates of insurance (COIs).
• To measure Google Ads campaign performance and improve website usability.

3. Data Protection and Sharing

We do not sell, lease, or rent your personal information to third parties. We restrict access to your information to members of the NARTA HVAC team who require it to perform diagnostic or repair visits. We only disclose information to third-party tools when required to perform core services (for example, using standard hosting providers or emailing tools to process forms, or routing webhook alerts to our staff).

4. Cookies & Analytics

We use standard browser cookies or session storage elements to retain marketing attribution parameters (such as UTM variables) across pages, ensuring we attribute search query parameters correctly. We also use analytics tools (such as Google Analytics) to monitor website performance and load times. You can choose to disable cookies in your browser settings if preferred.

5. Contact Us

If you have any questions or concerns regarding this policy, please contact our team:

• Phone: (646) 765-8000
• Email: info@nartahvac.com